2016 Patient Survey
Over a period of 1 month we gave out 250 Patient Questionnaires randomly to patients. 173 were completed and returned.
A summary of the results as below:
Some of the areas if highlight are below:
Over 75 % of responders said they book by Telephone; Gp appointments are available online and can be booked 24/7. We will run a campaign to sign more patients up to the online services in 2017.
|If you are willing to see any doctor how quickly are you seen?|
|5 days or more||20|
If you have an urgent need that you feel cannot wait until a routine appointment is available please let the receptionist know and she will book you a call back from the on call GP who can assess and provide appropriate action (urgent same day appointment, prescription, advice etc.).
We are always trying to adapt to patient needs and appreciate not everyone can attend during core working hours. We also offer late evening, early morning appointments and have recently started to offer Pre Bookable appointments on Saturday and Sunday mornings, we hope this will continue to help those who can’t attend during the week.
We also asked patients: ‘All GP Surgeries currently have very high rates of wasted appointments because patients fail to attend their pre booked appointments. Do you have any suggestions as to how we can reduce this?’
Some of the responses we got were:
|Make those who fail to turn up pay. Charge them. Charge people who persistently do not attend appointments. Charge after 2 missed appointments.
This is a popular response, and one some Dentist Surgeries currently do.
|Make them wait next time.|
|Text/ email reminders.
We already offer Text reminders to patients signed up to the service, unfortunately we can’t send them if patients have not agreed. Also many patients change their mobile numbers and do not keep us informed.
|Issue warning letters.
We do currently send warning letters to persistent DNA offenders.
|Call day before appointment.
We physically do not have resources or funding to offer this service, but do already offer a text reminder service.
|Should be automated service that allows people to cancel appointments as phone line is always engaged.
We will look into this; it seems like a very good idea. Patients can cancel appointments online if they are registered for online us.
|Do you have any suggestions how the practice can make any improvements to their service? Some of the suggestions were:|