Please bear with us, we are experiencing problems with our computer system, this is causing delays. It is a national outage.
Practice Number: 0191 581 2866

Opening Times

  • Monday – Friday - 8.00am - 6.00pm
  • Saturday/Sunday - 07.15am - 13.15pm (Appointment Only)

Method of obtaining an appointment

Non-Urgent Appointments for the Doctor

You can consult with any of the Doctors.  Appointments can be made by either calling into the Surgery or by telephoning Reception on (0191)581 2866. You can also register for our online appointment booking system, ask at Reception.

Please note: this service is not available for booking Private Medicals, e.g. HGV and/or Taxi driver medicals etc.  Particular medical procedures/treatment may need more than one 10 minute appointment, e.g. Cervical Smears, Coil fits, Depo-medrone Injections, Cryo etc. You will still need to contact the Surgery to organise these appointments.  If you are in any doubt please do not hesitate to contact the Surgery for advice.

Online Appointment Bookings

Please click on the SystemOne link below if you have already registered with us for this service:



SystmOne Login  (press here)

You will be given the first available appointment to see the Doctor of your choice.  Children under 16 must be accompanied by an adult.

You will be encouraged to see the Doctor that you have seen previously with the same complaint.

Patients are able to see a Health Professional of their choice.  If you do not express a preference you will be given an appointment in the next available clinic.

The videos at the links below have been created by NECS to help patients sign up to and use the online applications for both Patient Access and TTP systems.     Android         IOS      Windows


Surgery Times

The Doctors can be seen, by appointment, between the hours of 8:00am – 6:00pm Monday to Friday. We also offer additional extended hours on Mondays for pre-booked appointments only from 6:00pm – 8:30pm.

Urgent Appointments

If you feel you need to see a Doctor urgently and are not able to wait for the next available appointment, you will be offered a telephone triage appointment with the Doctor who is on call.   The receptionist will take your name, contact details and a brief outline of the symptoms/problem.  The on call doctor will then phone you back (usually within 2 hours) to offer advice, prescriptions or an appropriate appointment on that day or another.  The Doctor that you see may not be the Doctor of your choice.

Please try to attend the Surgery if at all possible.  Do not be offended by questions the Reception Staff ask; they must find out the urgency of each case.

Telephone Advice

If you wish to speak to a Doctor or Nurse by telephone, he or she is usually available at the end of each morning surgery.  Please let the Receptionist know the nature of your call, so that the Doctor / Nurse can have the necessary information to hand.

Nurses are available by appointment for:

  • blood tests
  • ear syringing
  • skin infections
  • wound dressings and minor injuries

The Nurses also give advice on asthma, diet, diabetes, smoking cessation and weight management.

The Nurses can be seen, by appointment, between the hours of 8:30am – 12noon and 1:00pm – 6:00pm Monday to Friday.

Home Visits

If your illness prevents you from attending the Surgery, a home visit can be arranged by telephoning 0191 581 2866. Please ring before 10:30am.

Visiting Guidelines

Download our Leaflet for information on our Doctor Visiting Guidelines

Fit for Work Certificate

It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends.

After three days you must obtain a self-certificate (SC2) from your employer.  If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £15. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.
You can also download the SC2 Form