Method of obtaining an appointment
Non-Urgent Appointments for the Doctor
You can consult with any of the Doctors. Appointments can be made by either calling into the Surgery or by telephoning Reception on (0191)581 2866. You can also register for our online appointment booking system, ask at Reception.
Please note: this service is not available for booking Private Medicals, e.g. HGV and/or Taxi driver medicals etc. Particular medical procedures/treatment may need more than one 10 minute appointment, e.g. Cervical Smears, Coil fits, Depo-medrone Injections, Cryo etc. You will still need to contact the Surgery to organise these appointments. If you are in any doubt please do not hesitate to contact the Surgery for advice.
Online Appointment Bookings
Please click on the SystemOne link below if you have already registered with us for this service:
You will be given the first available appointment to see the Doctor of your choice. Children under 16 must be accompanied by an adult.
You will be encouraged to see the Doctor that you have seen previously with the same complaint.
Patients are able to see a Health Professional of their choice. If you do not express a preference you will be given an appointment in the next available clinic.
The videos at the links below have been created by NECS to help patients sign up to and use the online applications for both Patient Access and TTP systems.
The Doctors can be seen, by appointment, between the hours of 8:00am – 6:00pm Monday to Friday. We also offer additional extended hours on Mondays for pre-booked appointments only from 6:00pm – 8:30pm.
If you feel you need to see a Doctor urgently and are not able to wait for the next available appointment, you will be offered a telephone triage appointment with the Doctor who is on call. The receptionist will take your name, contact details and a brief outline of the symptoms/problem. The on call doctor will then phone you back (usually within 2 hours) to offer advice, prescriptions or an appropriate appointment on that day or another. The Doctor that you see may not be the Doctor of your choice.
Please try to attend the Surgery if at all possible. Do not be offended by questions the Reception Staff ask; they must find out the urgency of each case.
If you wish to speak to a Doctor or Nurse by telephone, he or she is usually available at the end of each morning surgery. Please let the Receptionist know the nature of your call, so that the Doctor / Nurse can have the necessary information to hand.
Nurses are available by appointment for:
- blood tests
- ear syringing
- skin infections
- wound dressings and minor injuries
The Nurses also give advice on asthma, diet, diabetes, smoking cessation and weight management.
The Nurses can be seen, by appointment, between the hours of 8:30am – 12noon and 1:00pm – 6:00pm Monday to Friday.
If your illness prevents you from attending the Surgery, a home visit can be arranged by telephoning 0191 581 2866. Please ring before 10:30am.
Download our Leaflet for information on our Doctor Visiting Guidelines
Fit for Work Certificate
It is not necessary to have a Doctor’s certificate until you have been absent continuously from work for seven days including weekends.
After three days you must obtain a self-certificate (SC2) from your employer. If your employer insists on a private certificate for an illness of less than seven days duration then the Doctor will charge a fee of £15. If your illness continues for more than seven days then under the NHS your GP can issue an official statement (Med3) “fit to work certificate” to confirm your illness.
You can also download the SC2 Form